Winstanley's Bikes - shockingly bad service - avoid

I sent the jacket back to Winstanley's and received an email from them asking me to call (why didn't they ring me on either of the two contact numbers they have?) When I did ring they told me the jacket would have to go back to the manufacturer to be checked that the fault was their's and not mine.

Now, legal positions aside most shops and particularly on-line retailers offer no quibble returns these days. I wasn't after a refund only a replacement (partly because I felt guilty that I'd got it dirty). Winstanley's would rather take an assumption of guilt on my part, even though they agreed the product was faulty they seemed to think I had broken it. Now, how do you break a zip and even if I did, if it breaks on first wearing can that really be my fault?

Anyway they told me ten days before I'd hear anything, but they still have my money. terrible customer service. Avoid Winstanley's at all costs.

To further darken my mood, this stomach bug shows no signs of shifting so I'm still laid up off the bike and the weather is tortuously glorious. I have ridden vicariously though by catching up on old episodes of the Bike show on Resonance FM via their podcast. Check it out, it's cool . http://thebikeshow.net/